Yes yes online is here to stay but so are brick & mortar stores. Online is convenient but you won’t get the item until at least the next day maybe more. How often can you call someone if there is a problem with your order or have a question about the item. There are a lot of benefits of the “old school” family run store. A great customer experience- we know you & what you like, convenience – you get to feel your item straight away, personalisation – ask us any question, & transparency – no data leaks here. Online & store front each have a place in the retail wars.
The Future of Retail
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